When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.
Keep your constituents well informed with voice, text, and email notifications. Notify your customers of payments due, subscription renewals, appointments, weather alerts, special events, and personalized offers. Keep people informed of important planned service outages or updates of when service will be restored.
Enhance the customer experience and reduce costs with intelligent voice automation and innovative contact center solutions. We remove the burden of handling cardholder data which significantly reduces your PCI exposure while protecting customer data.